Your privacy is of the utmost importance to Big Casino. This policy explains in detail how we collect, use, and protect your information.
The core principles Big Casino follows to protect your information
Big Casino never sells your personal information to third parties. Your data is used solely to improve our services.
All your data transmissions are secured with 256-bit SSL encryption. Bank-grade security measures are in place.
You have the right to view, correct, or delete your information. Submit a request to us at any time.
We clearly explain what cookies we use and why. You have the option to disable non-essential cookies.
Big Casino does not retain your information longer than necessary. Once the specified retention period ends, data is securely deleted.
Big Casino operates in compliance with GDPR and international data protection laws, verified through regular third-party audits.
Summary: Big Casino collects your personal information only to provide services, ensure security, and meet legal obligations. We never sell your data and share it with third parties only when strictly necessary.
This Privacy Policy is issued by Big Casino ("Platform", "we", "us") and applies to the bigcasino.vu website and its associated mobile applications. By using Big Casino's services, you agree to this Privacy Policy.
We understand how sensitive your personal information is. From financial transaction data to identity documents, everything is handled with the utmost care. Big Casino never collects data unnecessarily, and every measure is taken to keep what we do collect secure.
This policy has been published in English for users in Bangladesh. However, in the event of any legal dispute, the English version shall be considered final.
Big Casino collects different types of information for different purposes. Details are provided below:
| Data Type | Purpose of Collection | Mandatory |
|---|---|---|
| Name & Contact | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & AML Compliance | On Withdrawal |
| Payment Information | Transaction Processing | Yes |
| Device & IP | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
Big Casino uses your information solely for the following lawful purposes:
Your Benefits: Big Casino analyzes your gaming history to deliver a personalized experience, including game recommendations tailored to your preferences and relevant bonus offers.
Big Casino never sells your information. However, data may be shared with third parties in the following limited circumstances:
Necessary data is shared with payment gateways and banks to process transactions. This data is not used beyond the scope of the transaction.
Only the information necessary to operate games is shared with game providers such as Evolution Gaming and Pragmatic Play. Your full identity details are never shared.
Data may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies. This is part of our legal obligations.
Minimal data is shared with trusted technology partners for cloud hosting, security software, and analytics tools. All partners comply with GDPR and international data protection standards.
Please Note: Big Casino never sells or rents your information to advertising agencies or data brokers.
Big Casino uses cookies to enhance your experience on the website and app. Cookies are small text files stored on your device.
To maintain login sessions and ensure security. These cannot be disabled.
To remember your language, theme, and other preferences.
To collect site usage statistics. These can be turned off.
To display relevant promotions. Not used without your consent.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain site functionality.
Big Casino adheres to the highest industry standards to keep your data safe. Below are our key security measures:
All data transmissions are secured with bank-grade encryption.
Keeping 2FA active makes unauthorized access virtually impossible.
All data stored in the database is kept in encrypted form.
Only authorized personnel may access data on a need-to-know basis.
Third-party security audits are conducted multiple times per year.
In the event of a data breach, you will be notified within 72 hours.
As a Big Casino user, you have several important rights regarding your own information:
You may request details of what information we hold about you. We will respond with full details within 30 days of your request.
If any of your information is incorrect or incomplete, you may request a correction.
You may request deletion of your data in certain circumstances. However, some data may need to be retained due to legal obligations.
You may request that the processing of your data be restricted in certain circumstances.
You can receive a copy of the information we hold about you in a readable format.
You may object to the processing of certain types of data, including marketing communications.
Exercising Your Rights: To exercise any of the rights above, please contact our customer support team. We will respond within 30 business days. Requests will be processed after your identity has been verified.
Big Casino does not retain data beyond what is necessary. General guidelines:
Once the designated retention period ends, data is securely deleted or anonymized.
Big Casino strictly prohibits providing services to anyone under 18. We do not knowingly collect or process personal information from minors.
If we become aware that data has been collected from a minor, that data will be immediately deleted and the account will be closed.
Big Casino may update this Privacy Policy from time to time. For significant changes:
Continued use of the service after any changes takes effect will be considered acceptance of the updated policy. If you object to the changes, please discontinue use of the service.
For any privacy-related questions, requests, or complaints, please contact Big Casino's customer support. Our dedicated privacy team will carefully review your request.
Support hours: 24 hours a day, 7 days a week. Response time: typically 24–48 hours.
If your concern cannot be resolved through Big Casino, you have the right to file a complaint with your country's data protection authority.
We're here to help: Big Casino's customer support team speaks Bengali. You'll get clear, straightforward answers even to complex privacy-related questions.
Your privacy is always protected at Big Casino. Register now and enjoy a secure gaming experience.